Voice AI platform powered by Agentic AI launched for BFSI companies
Tata Communications, a prominent global communications technology company, announced the launch of its Voice AI platform [October 8, 2025], which is powered by Agentic AI*. This industry-first speech-to-speech customer engagement solution provides instant decision-making, multilingual fluency, and sub-500 millisecond latency performance. This redefines the way financial institutions interact with their consumers by facilitating interactions that are contextually aware, personalised, and seamlessly integrated across channels, thereby setting a new standard for customer engagement technology.
With speed, scale, and built-in intelligence, the voice AI platform will change the customer journeys of BFSI [Banking, Financial Services & Insurance]companies.
Tata Communications (NSE: TATACOMM) (BSE: 500483), a global digital ecosystem enabler, fuels the rapidly expanding digital economy in over 190 countries and territories. It is a subsidiary of the Tata Group. With a focus on trust, it facilitates the digital transformation of enterprises worldwide through the provision of collaboration and connected solutions, core and next-generation connectivity, cloud hosting and security solutions, and media services. Businesses are connected to 80% of the world’s cloud giants, and 300 of the Fortune 500 companies are its customers.
Tata Communications Voice AI is supported by its extensive global voice network and agentic AI platform, and it is driven by Tata Communications AI Cloud for security and scale, enabling enterprise-grade fintech adoption. The intelligent platform is in full alignment with the enterprise’s strategy, as it directly interfaces to the APIs and fintech platforms of customers, thereby streamlining the entire customer journey from initiation to resolution.
The platform facilitates interactions in over 40 Indian and global languages, such as Hindi, Tamil, Spanish, Mandarin, and others. It provides sentiment analytics, call summaries, and real-time transcription. Real-time language translation, adaptive dialogue flows, context retention across sessions, multi-agent orchestration, real-time call analysis, and integration with systems for human handoffs are among the key capabilities. Although the platform is industry-agnostic, it offers pre-designed solutions that are specifically designed for fintech and BFSI companies.
KEY FEATURES
- Unified Speech-to-Speech Platform: An integrated architecture with less than 500ms latency for instant interactions
- Agentic AI Journeys: Outcome-driven intelligence that connects directly to enterprise APIs and fintech platforms, completing tasks from start to finish
- Omnichannel Interactions: These make customer journeys across voice, chat, and apps seamless and aware of their context.
- Works with several languages and accents: It supports more than 40 languages from across the world including India, lets you switch languages on the fly, and has real brand voices.
- Tata Communications AI Cloud powers it for security and scalability.
A.S. Lakshminarayanan, MD and CEO, Tata Communications, said: “What differentiates Tata Communications Voice AI platform is that it’s not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co-discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint.”
* Agentic AI is AI that can make decisions & perform tasks autonomously, often with little human intervention.
