Trip.Biz Launches Agent ONE
an AI Suite Transforming Business Trip
Trip.Biz, the business travel brand of Trip.com Group, hosted 200 senior professionals from travel, procurement, finance and HR at Transform 2026 at the Mandarin Oriental, Singapore.
The half-day symposium aimed to challenge one of the most enduring preconceptions in global travel management – that Asia Pacific is inherently too complicated to handle consistently – while launching its new Agent ONE AI technology.
Trip.Biz CEO Tao Song kicked off Transform 2026 with the keynote “A New Day One for Business Travel”. For Biz, the next chapter is simplicity and trust, describing a company with deep roots locally in Asia Pacific and continues to grow in Europe and beyond.
“Trip.Biz aims to become a leading global AI-powered travel management company (TMC) rooted in APAC and built for the complexity of global business travel”, said Tao Song. “We are building for the new world, in which digital adoption pushes the boundaries of what’s possible, and gives way to innovative tech solutions that help fix real-world challenges”, he added.
Trip.Biz CEO Tao Song kicked off Transform 2026 with the keynote “A New Day One for Business Travel”. Song got the afternoon underway by opening up Trip.The next chapter of Biz is about simplicity and trust. It’s about a firm that’s founded on local depth across Asia Pacific, and is still growing in Europe and around the world.
Complexity is not the Region, it’s the Model
For procurement and finance teams on multinational travel, APAC has long been the exception that breaks the global travel program – a patchwork of markets with various legislation, payment standards, languages and supplier ecosystems.
Trip.Biz’s position, as articulated in the event’s keynote by General Manager, Southeast Asia Eugene Tan, is that this diagnosis is incorrect. “The APAC region is not complex, it’s the model,” Tan said in his lecture, “Rethinking APAC as ONE”. ““None of the models on the market today work, because no one can give you consistency and depth at the same time.”
The business says three structural gaps still exist: • Legacy TMCs have local experience but execution is dependent on local office involved – different standards in each market. • Digital-only platforms are speedy and familiar for routine bookings, but fall quiet the instant something is not routine. • In house, self controlled applications provide you complete control of the policy but no method to catch it when that control fails.
Each model has part of the answer. But there are holes, and these holes are costing global travel programs time, money and control.
Trip.Biz’s answer is one digital-first full-service platform, built to deliver global programs with a consistent experience across markets, while absorbing the complexity of APAC – from contracting and settlement to entities and supplier ecosystems, rather than passing them on to the traveller or the program owner.
In practice that means: one mandatory service standard across all markets; one unified view covering booking, approvals and reporting; and one uniform end-to-end experience. This consistency has enabled 90% SLA compliance rate and 80%+ satisfaction score in the region Trip.Biz operates in.
“That diagnosis is wrong,” said Trip.Biz’s General Manager, Southeast Asia, Eugene Tan, in the keynote at the event, explaining the company’s perspective. “The APAC region is not complex, it’s the model,” Tan said in his lecture, “Rethinking APAC as ONE”. ““None of the models on the market today work, because no one can give you consistency and depth at the same time.”
The business says three structural gaps still exist:
• Legacy TMCs have local experience but execution is dependent on local office involved – different standards in each market.
• Digital-only platforms are speedy and familiar for routine bookings, but fall quiet the instant something is not routine.
• In house, self controlled applications provide you complete control of the policy but no method to catch it when that control fails.
Each model has part of the answer. But there are holes, and these holes are costing global travel programs time, money and control.
Trip.Biz’s answer is one digital-first full-service platform, built to deliver global programs with a consistent experience across markets, while absorbing the complexity of APAC – from contracting and settlement to entities and supplier ecosystems, rather than passing them on to the traveller or the program owner.
This means in practice a single service standard across all markets, a consolidated view across booking, approvals and reporting and a uniform end-to-end experience. This consistency has resulted in a 90% SLA compliance rate and an 80%+ satisfaction score across the region Trip.Biz operates in.
- Planning Agent: stops the multi-site search problem. It harnesses a wider, multi-source diversity of content, converting natural-language queries into tailored, policy-compliant suggestions, grasping traveller interests, trip goal and itinerary rationale to ease search and propel online adoption.
- Booking Agent: replaces friction-heavy TMC booking flows with guided, conversational booking, keeping more trips inside the OBT. Initial performance targets show average booking time moving from ~45 minutes to 2 minutes, +90% efficiency gain, while still preserving native connections to Trip.Biz inventory, pricing, approval and payment.
- Approval Agent: automatically approves low-risk requests and submits only exceptions for human review, reducing approval wait times from more than an hour to less than 3 seconds.
- Insight Agent: proactive, deep-dive analysis that goes beyond static dashboards to expose hidden data trends and actionable cost-saving options that inflexible, fixed-view reporting often misses. Insight Agent delivers a comprehensive travel analysis report including leakage patterns and savings opportunities in less than 7 minutes, a report that took analysts up to a week to produce with traditional methods.
The big opportunity for AI is to take away the complexity travellers experience. When AI understands a traveller’s needs, finds the correct information and applies company policies automatically, the managed program becomes easier and more trustworthy. This fuels more adoption, less leakage, and strips away the complexity that has stood in the way of managed travel’s original promise: one spot for every journey. “Trip.Biz is positioning Agent ONE as a purpose-built AI solution, not a generic AI assistant,” said Song. “We drive greater business efficiency across the entire business travel lifecycle, helping to solve the practical challenge confronting our industry.”
The launch of Agent ONE is not a product upgrade, but rather a statement of intent from Trip.Biz on how it plans to compete globally: combining the local depth required in challenging markets with the uniformity, simplicity and intelligence that multinational travel programs are increasingly looking for globally.
