Smart Claims Solution for Europe with collaboration

OneConnect Financial Technology Co., Ltd. (“OneConnect” or the “Company”) (NYSE: OCFT) and Swiss Reinsurance Company Ltd. (“Swiss Re”) are joining forces to co-develop a digital end-to-end solution for motor claims handling for the European market. This solution is based on artificial intelligence (AI) and advanced data analytics.


The two companies are collaborating to introduce OneConnect’s Smart Claims Solution to Europe. The solution leverages OneConnect’s AI-based image-recognition technology and Swiss Re’s risk expertise and market know-how. The technology provides an efficient, completely digitalized service in seconds for significantly improved user experience.


Based on photos of the vehicle damage, the solution identifies the appropriate repair strategy and estimates the cost of repair within minutes, offering immediate cash payouts and additional services such as directing drivers to a repair garage. Policyholders can enjoy an easier, faster and more transparent process. Insurance companies benefit from process efficiency and insights from the analysis of damages and repairs.


OneConnect, an associate of Ping An Group, is a world-leading technology service platform for financial institutions in China. The Company enables customers to manage risks, enhance service quality, improve efficiency, increase revenue and reduce costs in their digital transformations. The Company operates in 14 markets.


The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cybercrime. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally.


Xiao Jing, Chief Scientist of Ping An Group, said: “Image-based damage recognition technology has successfully enabled Ping An to ease into claim digitalisation and automation. This solution allows our customers to enjoy a touchless claim service. I am delighted to see this proven technology taken to Europe by OneConnect and Swiss Re.”


Pravina Ladva, Group Digital Transformation Officer of Swiss Re said: “Under the 2 = 1 philosophy we aim at creating new solutions that will accelerate the transformation of our industry towards a more digital world, supporting our ambition to make insurance more accessible with frictionless interaction”.

                Pravina Ladva, SwissRe


Bi Wei, CEO of OneConnect’s Insurance Division, said, “This collaboration will be based on Swiss Re’s know-how and network in Europe and OneConnect’s proven technology. OneConnect is honored to collaborate with Swiss Re to provide our innovation solutions to more customers. We have mature AI solutions on sales, risk management, operations and service. I am excited that the two world-leading insurtech services providers can work together to build an insurance solution ecosystem in the European market.”


       Bi Wei, CEO OneConnect Insurance Division