Power Grid Tech innovation enhances safety & communication

With power grid tech innovation,residents in Turfan city, China, can now enjoy safety & enhanced communocation. By writing a message in the community WeChat group if they are experiencing an electricity problem at home (February 7,2025)communication is quicker instead of calling customer care. Mirshati Ali Mu, a resident of Jiayuan Community in Turfan City, joyfully stated, “The ‘Xinjiang Assistant’ will promptly relay the problem to the power supply company, and staff will provide on-site service, making it very convenient.”

What it is

The “Xinjiang Electric Assistant” is an intelligent customer care robot that uses semantic understanding technology and an intelligent knowledge base to recognize and reply to customers’ questions about electricity in WeChat groups. Through WeChat text recognition and multi-professional data information queries, the robot can continuously gather and provide feedback on client needs after being deployed in customer WeChat groups. This turns manual monitoring into automated processing of the complete service process.

How it works

The State Grid Turfan Power Supply Company has separated its 429,600 clients in the supply area into 66 power supply service grids in an effort to shorten the service response time. The AI robots known as “Xinjiang Electric Assistants” have been fully deployed to provide identification and information push services around-the-clock, guaranteeing prompt client support.

Customer Satisfaction

More than 1,300 on-site services have been performed by the State Grid Turfan Power Supply Company thus far using the “Xinjiang Electric Assistant.” 2,509 items pertaining to power outages, electricity payments, consultations, and other electricity-related information have been processed by it. The customer service satisfaction rate rose from 98.89% to 99.52% as a result.

Satellite portable station

Following several rounds of rigorous testing, State Grid Turfan Power Supply Company successfully put a Ka-band high-throughput satellite portable station into service. This innovative technology offers more than five times the capacity and speed of conventional wide-beam communication satellites, greatly improving data transfer for a range of power grid applications.

Natural catastrophes and other urgent crises are among the emergency response scenarios for which the high-throughput emergency satellite system is specifically intended. In difficult situations, it offers dependable communication services. A single person may easily carry the portable station equipment because it only weighs 14 kg.

Within 10 minutes of deployment, it can restore normal communication for on-site equipment, reducing emergency response times by up to 30%.

Enhancing emergency communication

In recent years, State Grid Turfan Power Supply Company has actively enhanced its emergency communication support capabilities. The company has tested the performance of high-throughput satellite portable stations in diverse environments, including urban areas and Gobi deserts. Various application scenarios have been evaluated, such as line-of-sight transmission and building occlusion, to comprehensively assess the integrated satellite communication system’s data transmission and response capabilities.

To date, two sets of Ka-band high-throughput satellite stations operated by State Grid Turfan Power Supply Company have provided rescue communication support. These stations have cumulatively transmitted 120GB of data, with a peak rate of up to 20 Mbps per station, and signal coverage extending over 100 kilometres.