New service integration in Indonesia a first – digital banking access for underbanked


GoPay, a digital wallet and payment solutions platform under GoTo Financial,and Bank Jago, an Indonesia-listed technology-based bank, announced a new service integration [November 26, 2021] that will enable the Indonesian public to open a Jago bank account directly from the Gojek application. This integration between an on-demand platform and a digital bank is the first of its kind in Indonesia, and will provide convenient access to digital banking for the millions of unbanked and underbanked consumers in the country.


This GoPay and Jago collaboration enables Indonesians to open a bank account via the Gojek app.


GoTo Financial and Gojek are part of GoTo Group, the largest technology group in Indonesia combining on-demand, e-commerce and financial services.


The service is available to all consumers in Indonesia with a verified GoPay account and the Gojek application, with no fees or minimum balance required to open a Jago bank account. Once accounts are opened, GoPay Jago users will not have to pay any top-up fees when moving funds between GoPay and Jago, giving users greater benefits and convenience in managing their finances.


                                                               New service integration in Indonesia

Only 61.7% of Indonesians have a bank account [Financial Inclusion Survey 2020] so this latest integration represents a significant opportunity for both companies to bring digital banking to more people and grow financial inclusion. The integration also complements a feature launched earlier this year with Jago which enables GoPay Jago users a fully seamless experience in payments such as transport, food, bill payments and financial management.


Hans Patuwo, CEO of GoPay, said: “Accelerating financial inclusion in Indonesia has been GoPay’s mission from day one, so today’s integration with Jago is a true game changer for us. It marks a new phase in our efforts to bring digital financial services to more people, as we provide convenient access to banking for millions across the country and help them kickstart their financial planning journeys. We will continue to work with Jago and other financial institutions, leveraging our respective strengths to deliver a truly unique, frictionless financial management experience for consumers from all levels of society.”


Kharim Siregar, President Director of Bank Jago, said: “Jago aims to enhance the growth of millions through life-centric digital financial services, and our collaboration with GoPay is tangible proof of this commitment. By linking our app – which makes money management simple, innovative, and collaborative – with GoPay’s wide reach, we can provide new benefits and an improved experience for consumers, enabling them to transact quickly, easily and safely in the Gojek ecosystem. With this integration between GoPay and Jago, consumers can now open a Jago account via the Gojek application as well as use their Jago pockets as a source of funds to pay for various daily necessities.”