AI Voice Technology for intelligent hospitality solutions
The Aiello Voice Assistant (AVA), which is powered by state-of-the-art artificial intelligence (AI), is now available in all Capella Taipei’s eighty-six guest rooms and suites, providing an unmatched guest experience. Aiello is a leading AI solutions company and has partnered with Capella Taipei, which operates under the well-known Capella Hotels & Resorts brand.
By demonstrating the revolutionary potential of AI in enhancing guest happiness and operational efficiency, this partnership not only highlights Capella Taipei’s creative vision in smart hospitality but also reaffirms Aiello’s dominance in the premium hospitality sector.
Aiello CEO and Co-founder Vic Shen remarked, “We’ve developed a tailored AI-driven data solution for hotels, empowering operational teams with precise insights into guest behaviour and preferences. This enables them to refine strategies and boost revenue growth.” He emphasized that through AielloOne, hotels can seamlessly integrate key touchpoints across the entire guest journey—from pre-arrival planning to post-checkout experiences.
Capella Taipei’s innovative use of digital technology is revolutionizing premium hospitality. With Aiello Voice Assistant’s (AVA) round-the-clock concierge services, visitors can enjoy an opulent and cozy stay. AVA, which makes its debut in a sophisticated smoky walnut finish, fits in perfectly with the room’s sophisticated design, and Capella Taipei’s dedication to sustainability is further reinforced by the use of digital instruction cards in place of paper ones.
With its user-friendly voice-activated capabilities, Aiello Voice Assistant (AVA) improves the visitor experience. Visitors may easily operate the television, change the lighting, and get tailored suggestions for seeing Taipei’s many natural and cultural attractions. By automating guest requests and integrating with the hotel’s Property Management System (PMS) and Task Management System (TMS), AVA maximizes hotel operations and guarantees an impressive and sustainable stay.
Dennis Laubenstein, General Manager of Capella Taipei stated “Aiello Voice Assistant’s multilingual capabilities and round-the-clock service provide guests with an instant, personalized experience, perfectly aligning with the core value of Capella Hotels and Resorts.This enables our team to focus on providing unparalleled service and fostering unforgettable moments for our guests.”
Digital transformation and AI-driven solutions have emerged as a major trend in the hotel sector as labor constraints pose a barrier. Aiello created AielloOne, a comprehensive SaaS management platform that uses data-driven insights and cutting-edge AI to streamline hotel operations and boost income. Aiello recently unveiled Aiello GuestWeb, a multilingual AI-powered digital concierge accessible via a mobile-friendly online interface, building on the success of the Aiello Voice Assistant. Travellers can rapidly access hotel information, request services, and explore personalized recommendations with its support of fifty-eight languages.
Aiello GuestWeb makes digital transformation more accessible than ever before by raising ancillary revenue from room service orders and decreasing call volume by up to sixty percent. Front desk employees can converse with foreign visitors with ease thanks to Aiello Voice Translator (AVT), which offers real-time translation in seventy-five languages. AVT improves the entire guest experience and service efficiency by removing linguistic barriers.
The collaboration with Capella Taipei further strengthens Aiello’s presence in the high-end hospitality sector. Aiello aims to expand its global footprint and lead innovations in intelligent hospitality solutions worldwide.